One Marketplace™ streamlines service delivery and ensures the best client experience by providing customers with a single interface through which to design, price and fulfill multi-network, multi-geography requirements. Global Capacity delivers network connectivity with a single SLA, contract and point of contact, so customers never have to deal with the complexity of provisioning from multiple vendors.
Our Service Delivery team is committed to providing superior customer service and support. Customers, including telecom operators and multi-billion dollar global enterprises, take advantage of our efficient Service Delivery to ensure faster, simpler and more reliable rollout.
Streamlined, Efficient Service Delivery from a Single Provider
Our Service Delivery team validates all information provided through One Marketplace’s online order portal for accuracy. All aspects for each circuit component, from FOC through testing and order acceptance, are coordinated, scheduled, synchronized, verified and documented online by the Global Capacity Provisioning team - completely transparent to the customer.
One Marketplace simplifies and standardizes:
- Ordering communications
- Stage gates
- Methods across operators
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One Marketplace Coordinates All Aspects of Delivery
Our, customers can reduce the time and resources necessary to achieve coverage. Our provisioning experts initiate and
manage the fulfillment of service in compliance with established terms or service level commitments, coordinating all
aspects of delivery from a single point of contact including:
- Order verification and
- Order acceptance
- Firm Order Commitment (FOC) dates
- Circuit delivery
- Single point of contact
- End-to-end testing
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