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Service Delivery

One Marketplace™ streamlines service delivery and ensures the best client experience by providing customers with a single interface through which to design, price and fulfill multi-network, multi-geography requirements. Global Capacity delivers network connectivity with a single SLA, contract and point of contact, so customers never have to deal with the complexity of provisioning from multiple vendors.

Our Service Delivery team is committed to providing superior customer service and support. Customers, including telecom operators and multi-billion dollar global enterprises, take advantage of our efficient Service Delivery to ensure faster, simpler and more reliable rollout.

 

Streamlined, Efficient Service Delivery from a Single Provider

Our Service Delivery team validates all information provided through One Marketplace’s online order portal for accuracy. All aspects for each circuit component, from FOC through testing and order acceptance, are coordinated, scheduled, synchronized, verified and documented online by the Global Capacity Provisioning team - completely transparent to the customer.

One Marketplace simplifies and standardizes:
  • Ordering communications
  • Stage gates
  • Methods across operators
 

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One Marketplace Coordinates All Aspects of Delivery

Our, customers can reduce the time and resources necessary to achieve coverage. Our provisioning experts initiate and
manage the fulfillment of service in compliance with established terms or service level commitments, coordinating all
aspects of delivery from a single point of contact including:

 

  • Order verification and
  • Order acceptance
  • Firm Order Commitment (FOC) dates
  • Circuit delivery
  • Single point of contact
  • End-to-end testing
 
 
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Awards

  • Leading Lights Finalist for its SD-WAN deployment strategy and its One Marketplace Hybrid WAN
  • MEF recognizes Global Capacity for its One Marketplace Ethernet Cloud Connect Services
  • Fierce Telecom 2016
  • 2016 Pipeline Innovation Awards Semi-Finalist Pipeline Recognizes the Innovation of Global Capacity’s One Marketplace
  • 2016 Leading Lights Most Innovative SMB Service Award Finalist
  • Global Capacity Named Finalist for Best Network Technology Innovation
  • 2015 Communications Solutions Product of the Year
  • Pipeline 2015 Most Innovative Operator – Wholesale
  • 2014 Communications Solutions Product of the Year
  • Pipeline Innovation Award Finalist 2014
  • Attained a position in the mid-2014 Vertical Systems Group Carrier Ethernet Services Leaderboard Challenge Tier
  • Global Telecom Business 2014 Innovation Award Winner
  • 2014 Light Reading Company of the Year Finalist (Private)
  • 2014 Best Service Innovation
  • 2013 Most Innovative Ethernet Service Finalist
  • 2013 Pipeline Most Innovative Service Provider Finalist
  • MEF Best Wholesale Ethernet Service 2012
  • 2012 Best Technology Partner by Capacity Magazine
  • 2012 Leading Lights Finalist Best New Service or Application (Telecom)